These terms apply to purchases from Do Not Comply at donotcomply.au. For order questions, contact dnc@donotcomply.au.
Products, prices and payment
We sell physical products. Check the product description, size, quantity and any use or application information before ordering.
Prices are in Australian dollars (AUD). We do not charge GST. Postage within Australia is free, with no minimum order. The total payable is shown at checkout before payment.
Payments are processed through PayPal. Available payment options, including any card option, are shown during payment. You can use guest checkout without creating a store account.
If we cannot supply an item you have paid for, we will contact you and refund the amount paid for that item. We will not substitute a different product without your agreement.
Dispatch and delivery
We ship to Australian addresses only and pack and post orders ourselves. Paid orders are dispatched on the next business day. Dispatch is the day an order is posted; it is not a next-day delivery promise.
Please check your delivery address before paying. If an address needs correcting, contact us promptly so we can check whether the order can still be changed.
If your order is delayed, missing or damaged, contact us with your order details. We will work with you to resolve it. See our Shipping & Returns policy for further information.
Changes, returns and consumer rights
Contact us promptly if you want to change or cancel an order. We will tell you whether it can still be amended before dispatch. We do not accept change-of-mind returns for non-faulty decals that were correctly supplied. This does not affect your rights if there is a problem with the goods.
Australian Consumer Law gives you rights when goods are faulty, do not match their description or otherwise fail a consumer guarantee. Depending on the problem, these rights can include a repair, replacement or refund, and compensation where the law provides it. These terms and our store policies do not limit those rights.
For a product problem, email dnc@donotcomply.au with your order number or other proof of purchase and a description of the issue. Photos can help where practical. Contact us for the appropriate return arrangements before posting an item back.
Your information and reviews
Our Privacy policy explains how order information, site activity and any email subscription are handled. Marketing is optional and is not a condition of purchase.
If you leave a review, describe your own experience and keep private contact and order information out of the public text.
Updates to these terms
We may update these terms for future purchases. The terms presented when you place your order apply to that order, subject to your rights under Australian Consumer Law.