This policy covers purchases from the Do Not Comply store at donotcomply.au. For help with an order, contact dnc@donotcomply.au.
Free postage across Australia
We pack and post orders ourselves. Postage to Australian addresses is free, with no minimum order. We currently ship within Australia only.
Paid orders are dispatched on the next business day. Dispatch is the day an order is posted; it is not a next-day delivery promise.
Please check the product details and your delivery address before paying. If your address needs correcting, contact us promptly so we can check whether the order can still be changed.
Help with an order
If your order has not arrived, arrives damaged, or differs from what you ordered, email dnc@donotcomply.au. Include your order number or another form of proof of purchase and a description of the issue. Photos are helpful where practical.
Please contact us for return instructions before posting an item back.
Change-of-mind returns
We do not accept change-of-mind returns for non-faulty decals that were correctly supplied. This does not affect your rights if there is a problem with the goods.
Your consumer rights
Your purchase is covered by the Australian Consumer Law. Nothing on this page limits your consumer guarantees.
For a major failure covered by the consumer guarantees, you can choose a refund or replacement. For a minor problem covered by those guarantees, we will provide an appropriate remedy at no cost within a reasonable time. If the problem is not remedied within a reasonable time, further rights can apply, including a refund or replacement. You may also be entitled to compensation under the law.
Original packaging is not required to return a faulty product. If a problem covered by the consumer guarantees is confirmed, we will reimburse reasonable return postage costs you have paid. Please keep your postage receipt.